At Florenzo Furniture, we strive to deliver your orders promptly and efficiently. Once your payment is confirmed, we typically dispatch your items according to the product delivery timescale. Shipping is usually included with your order and is sent out via a courier called FedEx using a priority service; which is our FASTTRACK system. After dispatch, you’ll receive a tracking number to monitor your shipment’s progress. For any inquiries regarding your order status or to report missing or damaged items, please contact us at [email protected].
Return and Refund Policy
We want you to be completely satisfied with your purchase from Florenzo Furniture. If you’re not happy with the product quality or if there’s a size issue, you may request an exchange or refund within 7 days from the date of purchase. To initiate a return or exchange, please email us at [email protected] with your order number and the reason for the return. Ensure that the product is unused, in its original condition, and includes all original packaging, tags, and labels. Once we receive and inspect the returned item, we’ll process your refund or exchange within 7 working days. Please note that certain items, such as those sold under sale or discount offers, may not be eligible for return or exchange unless they are defective or damaged. For more details, feel free to reach out to us at [email protected].
Contact Information
If you have any questions or need further assistance, please contact us:
